Shipping policy

Shipping Policy

At VELORA, we want your order to arrive safely, with clear tracking from the moment it ships.

Free US Shipping
We offer FREE standard shipping on all orders within the United States.

Order Processing
Orders are processed and prepared for shipment within 1–3 business days. Orders placed on weekends or public holidays begin processing the next business day. During busy periods, processing may take a little longer.

Delivery Time
Most orders arrive within 7–12 business days after processing. Delivery times are estimates and may vary due to location, carrier conditions, weather, holidays, or other circumstances outside our control.

Tracking Your Order
Once your order ships, you'll receive an email with your tracking number. Please allow 24–48 hours for tracking to update after you receive it.

Shipping Address
Please make sure your shipping address is complete and correct before placing your order. If you notice an error, email us right away at support@hervelora.shop. We'll do our best to update it before your order ships, but we can't guarantee changes once it has been processed or shipped.

Delayed Packages
If your tracking hasn't updated for several days, or your order hasn't arrived within 15 business days, email us at support@hervelora.shop and we'll look into it right away.

Lost Packages
If your package appears to be lost in transit, contact us and we'll investigate. If it can't be found, we'll send a replacement or issue a full refund.

Packages Marked Delivered
If tracking shows "Delivered" but you can't find your package, please first:
- Check around your delivery area
- Ask household members or neighbors
- Check with your building's reception or mailroom
- Wait 24–48 hours, as carriers sometimes mark packages delivered early
If you still can't find it, contact us and we'll help where we can.

Damaged or Incorrect Orders
If your order arrives damaged, incomplete, or incorrect, contact us within 7 days of delivery with:
- Your order number
- A short description of the issue
- Photos of the product and packaging
We'll send a replacement or issue a full refund, whichever you prefer.

International Shipping
We currently ship within the United States only.

Contact Us
VELORA Support
Operated by PUREHEALTH LLC
Email: support@hervelora.shop
We aim to reply within 1–2 business days.