Privacy Policy

Privacy Policy

At VELORA, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you visit hervelora.shop, make a purchase, contact us, or otherwise interact with our store.

VELORA is operated by PUREHEALTH LLC. By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect
When you visit our website, place an order, or contact us, we may collect:
- Name
- Email address
- Phone number
- Billing and shipping address
- Order and purchase information
- Payment-related information processed by our payment providers
- IP address
- Browser, device, and operating-system information
- Website activity and interaction data
- Information you provide when contacting customer support
- Marketing preferences, where applicable

2. How We Use Your Information
We may use your personal information to:
- Process, fulfill, and deliver orders
- Process payments and refunds
- Send order confirmations, shipping updates, and other order-related messages
- Provide customer support and respond to requests
- Improve our products, website, and customer experience
- Maintain and secure our website
- Detect and prevent fraud
- Understand website traffic and performance
- Provide advertising or marketing where permitted
- Send promotional emails if you have chosen to receive them
- Meet legal, tax, accounting, and regulatory requirements

You can unsubscribe from marketing emails at any time using the link in those emails.

3. Payment Information
Payments are processed by secure third-party payment providers. VELORA does not store your full credit or debit card number.

4. Cookies and Similar Technologies
Our website uses cookies, pixels, and similar technologies to keep your cart working, remember preferences, improve performance, understand how visitors use our site, measure advertising, prevent fraud, and show more relevant marketing where permitted. You can manage cookies through your browser settings. Disabling some cookies may affect site features.

5. How We Share Information
We may share personal information with service providers that help us run our business, including our ecommerce platform, payment processors, shipping and fulfillment partners, customer-support and email services, analytics providers, advertising platforms, fraud-prevention providers, and professional advisers when necessary.

We may also disclose information when required by law or to protect our business, customers, or legal rights.

We do not sell personal information for money.

6. Ecommerce Platform
Our store is hosted on Shopify, which may process personal information when you visit or buy from our store, according to its own privacy practices.

7. Data Security
We use reasonable measures to protect personal information from unauthorized access, loss, misuse, or alteration. No website or storage system can be guaranteed to be completely secure.

8. Data Retention
We keep personal information only as long as reasonably needed to fulfill orders, provide customer service, keep business records, meet legal and tax obligations, resolve disputes, prevent fraud, and enforce our agreements.

9. Your Privacy Rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of certain information
- Request a copy of your information
- Withdraw consent where processing is based on consent
- Object to or restrict certain uses of your information
- Opt out of marketing communications

To make a privacy request, email us at support@hervelora.shop. We may need to verify your identity first.

10. Children's Privacy
Our store is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us and we will review and delete it where appropriate.

11. Advertising and Analytics
We use third-party analytics and advertising services, such as Meta, to understand how visitors use our website and to measure our ads. These providers may use cookies or pixels and receive information such as device details, IP address, and site activity. Where required by law, we use these technologies according to your consent or privacy choices.

12. Third-Party Links
Our website may link to third-party sites. We are not responsible for their privacy practices or content.

13. International Data Processing
Some of our service providers may process information outside the country where you live. Where applicable, we work with providers that maintain appropriate protections.

14. Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page with a new effective date.

15. Contact Us
VELORA Support
Operated by PUREHEALTH LLC
Email: support@hervelora.shop
We aim to reply within 1–2 business days.