Refund Policy

At Velora, your satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

90-Day Growth Guarantee

We proudly stand behind our product with a 90-Day Growth Guarantee.

If you have used Velora consistently as directed for at least 90 days and are not satisfied with your experience, please contact our support team. We will review your request and work with you toward a fair resolution.

To help us process your request, we may ask for:

Your order number
Photos of the product
Confirmation that the product was used as directed
Additional details about your experience

All requests are reviewed individually.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery by emailing support@hervelora.shop.

Please include:

Your order number
Photos of the product
Photos of the shipping package (if applicable)

We will work quickly to resolve the issue by offering a replacement, refund, or other appropriate solution.

Order Changes & Cancellations

Orders begin processing shortly after they are placed.

If you need to change or cancel your order, please contact support@hervelora.shop as soon as possible.

While we will do our best to accommodate your request, we cannot guarantee changes or cancellations once an order has entered processing or shipment.

Returns

For hygiene and safety reasons, opened or used personal care products are generally not eligible for return unless covered by our 90-Day Growth Guarantee or required by applicable law.

If a return is approved, you will receive return instructions from our support team.

Items returned without prior authorization may not be accepted.

Refund Processing

Once your refund has been approved, it will be issued to your original payment method.

Please allow 5–10 business days for your bank or payment provider to process and post the refund after it has been issued.

Original shipping charges (if applicable) are generally non-refundable unless the return is the result of our error.

Non-Refundable Items

Refunds may not be available for:

Products that have been misused or intentionally damaged
Unauthorized returns
Requests that do not meet the requirements of this Refund Policy, except where prohibited by applicable law

Contact Us

If you have any questions regarding your order or this Refund Policy, please contact us:

Velora Support

Email: support@hervelora.shop

We aim to respond to all customer inquiries within 1–2 business days.

One bottle. One job.

No system, no subscription, no five-step routine. A serum you can actually get onto your scalp, and 90 days to decide whether it earned its place on your counter.

Add to cart — $44.99

90-DAY GUARANTEE

Use it for 90 days. If it isn't right, email us and we refund you.

FREE US SHIPPING

2- and 3-bottle options qualify automatically. 8–10 business days.

A PERSON, NOT A FORM

support@hervelora.shop. We answer in 1–2 business days.

The ones that
actually stop people.

Will it make my hair greasy?

It's water-based, and the brush puts it on your scalp rather than through your hair — which is usually where the greasy-roots problem comes from. It shouldn't cost you a wash day.

I've seen a cheaper brush serum. Why is this $44.99?

Because there are cheaper ones, and we'd rather say so than pretend otherwise. What you get here is 100 ml, a 90-day refund with no argument, US shipping, and an email address with a person behind it.

If price is the deciding factor for you, buy the cheaper one. We'd genuinely rather that than a refund request in three weeks.

Is this a hair growth treatment?

No. It's cosmetic scalp care, not a drug, and we don't make regrowth claims. If you're dealing with significant hair loss, see a dermatologist — this isn't a substitute for that.

How is this different from the serum I already own?

Probably not the formula. The difference is that a brush can put liquid on a line of skin under your hair and a dropper can't.

Is it an oil? Do I rinse it?

Not an oil — water-based, with a small amount of hydrogenated castor oil for texture. And no, it's a leave-in.

When will it arrive, and what if I don't like it?

8–10 business days.

VELORA™ Customer Feedback

★★★★★ Customer experiences

Jordan L.

★★★★★

The brush makes applying serum along the part feel much simpler and less messy than using a dropper.

Emily R.

I like that I can apply it exactly where I want instead of getting serum all through the lengths of my hair.

Lauren M.

The applicator is the part I noticed immediately. It feels much easier to control than the serum bottles I used before.

Bree M.

I've bought scalp serums before and stopped using them. This type of applicator feels much easier to keep in my routine.

Sarah K.

It feels lightweight and the brush makes it easy to work along my scalp without needing a separate tool.

Megan C.

The whole routine feels faster. Part my hair, glide it on and I'm done.

Nicole A.

I really like not having serum dripping down my fingers while I apply it.

Talia R.

My favorite part is the built-in brush. I can glide it directly along the part without reaching for anything else.

Jessica P.

Very simple to use and the bottle feels much less awkward than trying to aim a dropper at my scalp.

Ashley D.

I have fine hair so I hate anything that makes my roots feel overloaded. I like how controlled the application feels.

Rachel N.

The brush is what sold me on the concept. It makes scalp application feel much more intentional.

Olivia S.

I like being able to keep everything in one bottle instead of using serum plus another scalp tool.

Hannah T.

It takes me about a minute to work through the areas I want. That makes the routine feel much easier.

Amanda J.

The serum itself feels light and I really like the way the applicator sits right against the scalp.

Kayla B.

This feels like one of those small design changes that makes the routine much easier to use.

Morgan E.

I was tired of getting scalp serum in my hair instead of where I wanted it. The brush feels much more precise.

Samantha F.

Easy to hold, easy to apply and much less complicated than my old routine.

Chloe V.

I love that the bristles actually touch the area I'm trying to apply the serum to.

Danielle H.

The built-in brush is genuinely convenient. I don't need another scalp tool sitting on the counter.

Grace W.

I've used droppers for years and this feels much easier around my part line.

Madison C.

I like the texture and the fact that I can apply it without putting too much product in one spot.

Natalie G.

This is much more practical for me than having a separate serum and scalp massager.

Claire P.

I mostly liked the applicator idea and that's still my favorite part of the design.

Rebecca L.

I can see exactly where I'm putting it, which makes the whole process feel less wasteful.

Erin M.

The routine is simple enough that it feels easy to keep beside my skincare and use regularly.

Victoria S.

The bottle feels comfortable to use and the brush makes it easy to work across different part lines.

Kelsey R.

It feels cleaner than using my fingers to rub in serum after every section.

Brooke A.

The brush distributes the serum in a way that feels much more controlled than my old dropper.

Alyssa J.

I appreciate products that make the routine easier instead of adding another step.

Julia F.

For me the biggest difference is convenience. It's one bottle and I'm finished quickly.

Your cart is empty

Your cart

Subtotal

Menu