Contact Us

Contact Us

We're here to help.

If you have questions about your VELORA order, our Rosemary & Rice Water Scalp Spray, shipping, refunds, or anything else, our support team is happy to help.

Customer Support
Email: support@hervelora.shop
We aim to reply to all messages within 1–2 business days.

Before Contacting Us
To help us assist you as quickly as possible, please include:
- Your full name
- Your order number, if you have one
- A short description of your question or issue
- Photos, if your order arrived damaged, incomplete, or incorrect

Business Hours
Monday – Friday, 9:00 AM – 5:00 PM (US Eastern Time)
Messages received on weekends or public holidays may take a little longer to answer.

Helpful Links
You may find answers to common questions about orders, shipping, and our 30-Day Money-Back Guarantee in our:
- Refund Policy
- Shipping Policy
- Terms of Service
- Privacy Policy

Thank You
Thank you for choosing VELORA.

We created VELORA to make one small part of your hair routine feel simpler, lighter, and easier to keep. If you need anything along the way, we're here to help.

VELORA is operated by PUREHEALTH LLC.